Buy.com Pulling a Suspicious Nintendo Wii Bait-and-Switch

Okay, now Buy.com is really making “The List.”

This morning I ranted about Buy.com selling me a Nintendo Wii package and then unexpectedly saying the order was suspiciously on “backorder” two days after the order was placed and confirmed. I suspect Buy.com was tricking customers into placing Wii orders for game systems they never had.

Tonight I logged onto Buy.com and found that they have my order status as “Canceled” with no explanation, no email to me and no customer service number to call. So I sent them an email over a half hour ago requesting the Buy.com customer service phone number (as they politely told me I could request). Their customer service site says I should receive an automated reply from Buy.com in a matter of about 5 minutes. Surprise! Thirty minutes later and I’m still sitting here waiting for an automated response. And while Buy.com failed to give me the number, Google’s magic did not. It is 1-800-800-0800. I’ve been on hold for about an hour now.

At about the same time I found that my Buy.com order was canceled, I found that Buy.com was offering yet another and much more expensive Wii bundle for sale this evening. Here, then is the question of the day:

So how can my Nintendo Wii order from Tuesday be on backorder and/or canceled, but Buy.com still has enough inventory to offer more Nintendo Wiis for sale on Thursday night?

I don’t know the answer. I know that I ordered a Nintendo Wii bundle for about $440. I know my order was canceled with no explanation and I know that I was then given the opportunity to spend $628 if I wish to buy a similar item.

Thanks, Buy.com.

I take comfort in the fact that I’m not the only one who hates Buy.com.

Back to the great Wii Hunt of 2007…

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